FAQS

Currently we accept Paypal, Visa, Mastercard, American Express payment

To place your first order, you can follow the bellow instructions:
1. LOGIN.
2. Choose the product you like and select the color, size and quantity, then "add to CART".
3. After you have added all the items you want, click “Checkout”.
4. If you have a coupon, enter the code and click “Apply.
5. Add your Contact information and Shipping address.
6. Click on Continue to shipping and Select the Shipping method you prefer.
7. Click on Continue to payment choose payment method, and Select the Billing address.
8. Click on Pay now.

We can ship as long as your checkout is applied and send confimation
For more information, please proceed to our tracking with track info and number, or you can contact our customer service

We have different size charts on every product's page for your reference. All products are true to size. It is highly suggested you measure your own dimensions (e.g. bust, waist, hip) and compare with our size charts before ordering. If you have any questions about specific measurements please contact us so we can make sure you're satisfied with your decision.

Sure thing! We're always ready to help.

For changing order infomation:

  • Order not shipped: please contact us and inform us as to what information you want to change into. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
  • Order shipped: Unfortunately we're unable to change any order information for you under this circumstance.

For cancelling order:

  • Order not shipped: please contact us and inform us of your request. By the time we receive your request and the order has not yet been shipped, we'll proceed with it immediately.
  • Order shipped: In this case please reach us as soon as possible and we'll try to stop the ongoing shipment. Succeeded your request of cancel order will be furfilled, otherwise the shipment will continue. You can contact us and raise another request of cancel order when you receive the package.

A.Rosslovely Guarantee the time frame of an order delivery is divided into two parts:

  • Processing time: 1-3 Days
  • Shipping time: 10~18 Days

B.Shipping methods: Sea transportation, land transportation, air transportation
The following shipping methods are available:

UPS Surepost / USPS First Class (5–15 business days) - from $5.99
UPS Surepost / USPS First Class (5–15 business days) - free for orders greater than $59

International shipping (6-18 business days) - from $5.99
International shipping (6-18 business days) - free for orders greater than $59

We do not accept worn or damaged items that are missing the original tags.
Note：
1. You can only return items that are unworn, unwashed, undamaged, with the original tags/packaging attached, and with the hygiene sticker intact.
2. The following itemscannot be returned or exchanged: bodysuits, lingerie, jewelry, beauty products, underwear,swimwear, event and party supplies, DIY supplies, pet supplies and accessories (except scarves, bags, and mermaid blankets). We can not offer refund on cosmetics if the hygiene seal has been broken.
3. Items with non-returnable marks and free gifts can not be returned.
4. FINAL SALE items cannot be returned or exchanged.
Important Note:
5. Please do not send your item(s) to the sender's address listed on your package. This is not the return address and will delay the processing of your return & refund. Please make sure to send your return to the address on the shipping label provided, even if you are choosing to use your own shipping method when you make additional returns

Once our billing team has issued the refund (usually issued within 1-2 business days). The estimated time for the refund to appear in your account is based on the payment method you used. The expected processing times are shown below.
Credit card refund --- it may take up to 3-5 working days to show in your account.
PayPal refund --- it may take up to 48-72 hours to show in your PayPal account

To regain access to your account, please reset the password from here:
1. Click on forgot password on login page.
2. Please enter your registered email address and access code.
3. You will receive an email on your registered email address to reset the password. This link would be valid for 1 hour.
4. Please check junk/spam folder if you don’t find the email in inbox.
5. Once the password is reset, please login again using the new password.

If you still have any questions, please feel free to contact us.

If you forget your password, you can reset your password on the login page by clicking "Forgot password?". If you need more help, please do not hesitate to contact us.